Privacy Policy

Privacy Policy (GDPR)

Privacy Policy (GDPR Compliant)

At Sash Windows DraughtproofingCompany Ltd, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice is inclusive of our General Terms of Service and explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

Who are we?

The Sash Window Draughtproofing
Company Ltd is a Sash Window Manufacturing and Installation Company based at Unit A17, Backfield Farm Industrial Estate, Wotton Road, Iron Acton, BS37 9XD

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable invoicing, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone or email in respect of any of our services.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, business address, email address, phone numbers and payment information.

At Sash Windows Draughtproofing Company Ltd, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

GDPR

Who are we?

Sash Windows Draughtproofing Company Ltd is a sash window installation company based at at Unit A17, Backfield Farm Industrial Estate, Wotton Road, Iron Acton, BS37 9XD

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise inrespect of any of our services.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We may also retainrecords of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

To process orders that you have submitted to us.

To provide you with quotations and services.

To comply with our contractualobligations we have with you.

To help us identify you and anyaccounts you hold with us.

To enable us to review, developand improve our website and services

To provide customer care,including responding to your requests if you contact us witha query.

To administer accounts, process payments and keep track of billing and payments.

To carry out marketing and statistical analysis.

To notify you about changes to our website and services.

To provide you with informationabout services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To inform you of any service or price changes.

Retention periods

We will keep your personal data for the duration of the period you are a customer of Sash Windows Draughtproofing Company Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able todelete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?

We process your data for administration, billing, support and the provision of services. Management and staff employed by Sash Windows Draughtproofing Company Ltd may have access to your data for the process of conducting business related activities only.

Third Parties

For the avoidance of doubt, we do not sell, rent or share your personal data to third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Sash Windows Draughtproofing Company Ltd, our customers, or others.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It mayalso mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. Thisis known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, butplease do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the option to remove your details from our marketing list.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us. You also have the right to request details about what information we hold on you and your company in respect our business activities.

To request access to information we hold about you. Please email your requests to:
mail@sashwindowco.co.uk so that we can obtain this information for you.

Accessing and updating your
data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. All changes should be notified to us directly.

Use of cookies

Our cookies policy is available to view here:
cookie policy

Where we store your personal data

All information you provide to us is stored on our secured computer systems. From time to time, your information may be transferred to and stored onother storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are protected.

Liability

We agree to take reasonable
measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy issues to us at:
mail@sashwindowco.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:


https://ico.org.uk/concerns/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9
5AF

For a free sash window survey and quotation, please call
0117 909 1120 or 01225 650 093